We accept returns within 30 days of purchase for most items. Items must be in original condition, unworn, unwashed, and with all original tags attached. Custom and personalized items cannot be returned unless there is a defect in materials or workmanship.
To initiate a return, please contact our customer service team at +1 260 635 8067 or email us at returns@jusbedding.com. You will receive a Return Merchandise Authorization (RMA) number and return instructions.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
We offer exchanges for different sizes or colors of the same item, subject to availability. Exchanges follow the same return process and timeline. If the new item costs more, you will be charged the difference. If it costs less, you will receive a refund for the difference.
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item sent, defective product, etc.).
If you receive a defective item, please contact us immediately. We will provide a prepaid return label and either replace the item or provide a full refund, including original shipping costs.
Team orders and bulk purchases have special return policies. Please contact our team sales department for specific terms and conditions related to large orders.
Items purchased as gifts can be returned for store credit if returned within 30 days with the gift receipt. Without a gift receipt, returns may be limited to the lowest selling price of the item.
Our customer service team is here to help:
Phone: +1 260 635 8067
Email: returns@jusbedding.com
Hours: Monday-Friday 9AM-9PM, Saturday 9AM-7PM, Sunday 10AM-6PM
Last updated: January 2025